Critical Issues & Factors Affecting the Adoption of E-learning System

One form of remote learning allowed by the government for schools reopening during the COVID-19 pandemic is online learning. This is likely to be one of the flexible learning options (FLOs) for private schools, but an e-learning platform will be required. The path to online learning requires some considerations of the possible challenges in the adoption of any e-learning system. In this article, let’s take a look at the three critical issues and five factors schools need to tackle in adopting an e-learning system:


1. Change Management

The first thing that schools will most likely deal with is the huge resistance to change. At the school policy level, it’s likely that schools have now chosen their own e-learning system as part of their learning continuity plan (LCP) which is required by the Department of Education. In the implementation of e-learning, change management should tap on two areas: one for dealing with procedures and policies while another one for dealing with resistance to change focusing on cultural aspects of the e-learning users such as the teachers and the students.

What are your school efforts for change management?

2. E-learning System Technical

To schools pursuing synchronous online learning, technical factors can create obstacles in the adoption of the e-learning system since there are potential hurdles on accessibility, availability, usability, and the e-learning site quality. Hence, it’s important to consider the connectivity issues that both teachers and students may experience under the synchronous learning model. You don’t want to stress them out when everything is beyond their control. Also, users of the e-learning system should find the platform easy to use to ensure their efficacy to use it effectively and efficiently.

What are your school efforts to support teachers and students for technical issues?

3. Financial Support

E-learning system requires an investment on the part of the school though there are free learning management systems that they can adopt. Teachers are also going to shoulder expenses in connecting online. For schools that are going for synchronous learning, wired internet connections are advised for teachers who are going to discuss. But many teachers are using prepaid data with telco companies setting data cap. Also, not all students have the capacity to pay the cost of online learning.

Do your school give you some financial support?

Along with these three critical issues, schools also need to consider factors that affect the adoption of e-learning systems such as technological aspects, e-learning system quality, culture, self-efficacy, and trust.


1. Technological aspects

Depending on the school platform, an e-learning system may require hardware and software, and technical skills are needed to use, analyze, and improve these tools. Without the experts to troubleshoot problems and help users when they encounter technical problems, the adoption of the e-learning system is deemed to be a failure.

Does your school has a technical team for its e-learning system?

2. E-learning system quality

All e-learning system adoption will likely encounter difficulty due to the potential hurdles brought by the current quality of internet connectivity in our country and usability for those who are new to the system. Any e-learning system should be reliable in addressing these issues and make the system easy to use. It’s important to note that such difficulty in using it may demotivate the users affecting the quality of learning. Hence, to measure the success of e-learning, school’s can look at user satisfaction.

How your school is going to evaluate its e-learning system?

3. Cultural aspects

Not all have the skills to navigate to online learning. How much more if the user can’t use a computer. These problems will be barriers to achieving key goals for the success of the e-learning system. Hence, it’s important to address this. Moreover, many students nowadays use social media. Some e-learning platform allows login by just using their social media accounts.

How will your school utilize social media to increase engagement and use of the e-learning system?

4. Self-efficacy

Since not all are able to navigate to online learning, training programs for the use of the e-learning system can help increase the user’s self-efficacy. Some schools encourage their teachers to gain digital certification. Demo videos/features to navigate to the platform may also be of help in increasing the user’s self-efficacy.

From the scale of 1-10, how confident are you in using your school’s e-learning to deliver your lesson?

5. Trust

System information, security, privacy, and reliability can increase the rate of e-learning adoption. Not all may consider these aspects, but there will be users who will be particular to these especially the teachers and those familiar with the regulations surrounding privacy information. Hence, policy transparency and security of the e-learning system should also be considered.

From the scale of 1-10, at what extent do you trust your school’s e-learning system?


Almaiah, Mohammed Amin, Ahmad Al-Khasawneh, and Ahmad Althunibat. 2020. “Exploring the Critical Challenges and Factors Influencing the E-Learning System Usage during COVID-19 Pandemic.” Education and Information Technologies.

Fernan Salibongcogon is the lead blogger of YABE.Club of Educators. He earned his education degree from the University of San Carlos. He’s part of the eLearning Support Team of the UV Gullas College of Medicine. He’s currently doing his graduate research on Learning Management System for his Master of Education program at the University of the Philippines – Cebu. For research partnership proposals in the area of educational technology, please email

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